Cigna - Insured Member Portal

Acceptance of the general conditions

The use of the sites Cigna.es and / or cignasalud.es (hereinafter, also the" Sites ") are subject to these Legal Warnings and Conditions General of Use. The user of Cigna.es and / or cignasalud.es (hereinafter, the "User") fully and unreservedly accepts all Legal Warnings and General Conditions of Use in force at the time of accessing the Sites, so it is recommended that you read them carefully each time the User accesses them. Likewise, the User agrees to use the Sites in accordance with these General Conditions of Use, the law, morality and generally accepted customary rules.

Products and services offered by the subsidiaries of Cigna Corporation

Cigna® is a service mark of Cigna Corporation, for which its affiliates are licensed to use. Cigna Corporation is a holding company and not an insurance company or operating company. Therefore, both Cigna products and services are provided exclusively by affiliates and not by Cigna Corporation. The name "Cigna" can refer to either Cigna Corporation and / or one or more of its subsidiaries, but when used in connection with the offer or provision of a product or service, it always refers to an affiliate.

Product descriptions (not available in all countries)

The product descriptions that, if applicable, cigna.es and /or cignasalud.es may provide,do not constitute sales offers in relation to any product or service. Some products are not available in all countries. Those interested in a specific product should contact the indicated Cigna affiliate to find out if the product is available in their country and request a copy of the policy in question or a prospectus containing the full description of the product.

During your visit to cigna.es and/or cignasalud.es, you may leave the Sites and enter other non-Cigna sites. Cigna does not review or control the content or accuracy of such sites and is not responsible for their content or accuracy. Access to non-Cigna sites is done at the User's own risk and expense.

Likewise, the existence of links to cigna.es and / or cignasalud.es from other websites does not necessarily imply the existence of relationships between Cigna and the owner of the site or of the website where the link has been established, nor the review or acceptance of its contents and materials by Cigna. Other Internet sites could contain unedited, sexually explicit, violent, racist or other material that could be offensive to the User. The User must decide under their sole responsibility if they access other websites.

General warning

Cigna does not control or provide any type of express or implied guarantee with regard to the material that includes a link to other sites nor the content found on the sites accessed through links located on this Site; for this reason, Cigna is not responsible for said materials and content, the User having to decide on their own responsibility the convenience of its use. Due to the nature of the Internet, Cigna does not guarantee that access to cigna.es and/or cignasalud.es or any of its pages will be achieved without interruptions or errors. Cigna does not guarantee the usefulness or expected results of the material contained in cigna.es and/or cignasalud.es.

Use of cookies

The sites cigna.es and cignasalud.es use cookies for security reasons. Cigna also uses Google Analytics to record user visits. This analysis tool helps us to know the activity on our web pages and allows us to improve the user experience.

Viruses, use of files

Cigna does not guarantee that the files that can be downloaded from this Site are free of viruses or any other code or element with contaminating or destructive properties of the Users' computer systems such as worms or Trojan horses ("Trojan horses "). Cigna makes no warranty, express or implied, with respect to the files that can be downloaded from this Site. Cigna does not assume, in any case, any responsibility either towards the User or against third parties regarding the decisions that may be made or the actions that the User or any other person may perform based on the results obtained from the use of files downloaded from this Site. These files may be downloaded and printed only for the User's personal use. The printing and reproduction by any electronic means of any document or graphic, in whole or in part, for any reason, except for the User's personal use, is expressly prohibited, unless prior written authorisation is obtained from the corresponding owner.

Health information

The health information contained in this Site is offered solely for informational purposes, as a open advertisement service intended to promote consumer health. Such information does not constitute medical advice nor is it intended to substitute for the assistance that must be provided by a physician. Cigna assumes no responsibility under any circumstances arising from the use, abuse, interpretation or application of any health information offered on this Site. The User must consult, in any case, with his/her doctor everything related to examinations, treatments, tests and health related recommendations. Do not use the information on this Site as a tool for self-diagnosis.

Forecasts

Cigna websites may occasionally contain forecasts about economic prospects, management plans and objectives for future operations, economic conditions, trends and resolution of uncertainties. Cigna cautions the reader that actual results could be significantly different from what Cigna anticipates, depending on the results of certain factors. In some cases, Cigna exposes uncertainties when providing forecasts. Certain factors that could cause Cigna's actual results to differ materially from expectations ("Risk Factors") are listed on the most recent 10-K or 10-Q forms Cigna files with the Securities and Exchange Commission ("SEC"). ) U.S. Cigna does not undertake any obligation to correct or update any forecast posted on Cigna's websites. Likewise, Cigna cautions the reader that the list of Risk Factors contained in the most recent 10-K or 10-Q forms that Cigna has filed with the (SEC) may be modified by any of the documents filed subsequently filed with the SEC, such as Form 8-K, proxy statements, and other documents. Cigna will not update the Risk Factors listed in any of the documents filed with the SEC by Cigna before the filing deadline required by the SEC. The list of Risk Factors contained in any document filed by Cigna with the SEC may be incomplete and is valid only on the date it was filed with the SEC.

Intellectual and industrial property

cigna.es and/or cignasalud.es may contain references to various trademarks or service marks and other intellectual or industrial property rights that, registered or not, belong to their respective owners. Except for Cigna®, A Business of Caring®, Cigna and Tree Logo® and other trade or service marks and intellectual or industrial property rights owned by Cigna Corporation or its affiliates, Cigna is not responsible for, nor does it offer any assurance as to the ownership of trademarks or service marks or other industrial or intellectual property rights referred to or related to this Site, or its owners, products or services.

The use of the Sites does not imply the granting of licenses or authorisations of use of any nature on the intellectual or industrial property rights of Cigna or on any other, own or third party related, similar right, associated with the Sites.

Limitation of liability and compensation for damages

By accessing cigna.es and/or cignasalud.es, the User exempts Cigna from liability, in any case and under any circumstances, for damages of any kind arising from the use of these Sites or of information, goods or services obtained from them, including direct and indirect damages (even if Cigna has been advised of the possibility of such damages).

The User will indemnify Cigna for the damages suffered as a result of the breach by the User of these General Conditions of Use, or of the law, morality, or any applicable customary rule.

Minors

The Cigna websites do not direct content to minors nor seek to collect personal information about minors.

The User who allows his/her minor child or a minor under his/her legal custody (a "minor ") to access and use the Cigna websites, agrees to be solely responsible for: (1) the conduct of said minor while using the site, (2) the supervision of said minor's access to the Sites and the use made of them, and (3) the consequences arising from said use.

Modifications and applicable laws

Cigna reserves the right to introduce modifications in cigna .es and / or cignasalud.es and in its Legal Warnings and General Conditions of Use. We recommend that you periodically check the updates and modifications that are introduced in the websites and in these Conditions. Access to and / or continued use of cigna.es and / or cignasalud.es constitutes an acceptance of these Legal Warnings and General Conditions of Use and of its modifications and, in particular, these rules for the notification of modifications. The use of cigna.es and / or cignasalud.es and the acquisition of products and / or services from cigna.es and / or cignasalud.es will be governed and interpreted in accordance with Spanish law.

Legal information about the organisations:

Unless otherwise specified in the corresponding section of these Sites, the products and /or services referred to on this Site correspond to the following organisation:

Cigna Life Insurance Company of Europe, SA / NV, Branch in Spain, with registered office at Pozuelo de Alarcón (28223 Madrid), Parque Empresarial La Finca, Paseo del Club Deportivo, 1 - Building 14 servicio.cliente@cigna.com
Registered in the Madrid Mercantile Registry, Volume 809, Folio 205, Section 8, Page M - 11184
Registered in the General Directorate of Insurance under number E0133
NIF: W-0021205J
Cigna Life Insurance Company of Europe, SA/NV. The branch in Spain is a branch of Cigna Life Insurance Company of Europe, SA / NV with registered office in Belgium, Avenue Cortenbergh, 52, Brussels, organisation subject to the supervision of the National Bank of Belgium.

The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the User's domicile. Likewise, as an organisation adhered to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of controversies related to online contracting and advertising, data protection, protection of minors and accessibility, the user may turn to the extrajudicial dispute resolution system of CONFIANZA ONLINE (www.confianzaonline.es).

CIGNA SALUD ESPAÑA

DATA PROTECTION POLICY

As a provider of quality health insurance, our insured members and customers expect us to carefully use and protect the personal data (as defined below) that they share with us.

As a Cigna insured member, you receive this Data Protection Policy either because your employer has signed a contract with us, as an insurance provider, so that we can offer you, directly or through our associates, health insurance coverage and other additional coverage or services that result from application (referred to in this Data Protection Policy as " Services )", or because you benefit in another way of our Services (for example, as a dependent, or as an insured member or beneficiary under an individual policy).

In order to provide you with our Services, we collect and process your personal data. This Data Protection Policy explains how and why we use your data, and indicates what rights you have in relation to them.

In addition to this Data Protection Policy, some of our products and services may have an independent policy, which will describe in detail how your personal data is used in a particular context (for example, our website ).

Personal data " is understood to be any information that identifies you or relates you to other people who also benefit from our Services (eg dependents). You will be the one who provides us with this information or, if not, it could be provided by an authorised third party (eg medical professionals or your employer, in the case of group policies).

Due to the nature of the Services to which you are entitled, your personal information may contain specially protected data such as, for example, your medical condition or state of health.

RESPONSIBLE FOR THE TREATMENT

Cigna Life Insurance Company of Europe, SA / NV, Branch in Spain, with address at Parque Empresarial La Finca, Paseo del Club Deportivo, 1 -Edificio 14, 28223, Pozuelo de Alarcón - Madrid (" Cigna " or " us "), will process the personal data related to the applicant / insured member (in the case of individual policies), the insured person and the beneficiary (jointly, the " Interested Party "), as the data controller as described in this Data Protection Policy.

PERSONAL DATA CATEGORIES WE COLLECT

The personal data that we process from Interested Parties comprise the following categories:

General information, such as name, address, contact details, date of birth, gender and relationship with the Policyholder (in the case of individual policies where the Interested Party is a person other than the Policyholder).

Identifying information, such as DNI / NIE, Passport or driver's license number.

Information related to the provision of the Services (for example, to review and reimburse medical expenses or to issue a payment guarantee where applicable).

Professional information, such as a professional category or any other that may be strictly necessary to provide the Services, provided there is a connection between access to the Services and the job or professional category of the Interested Party.

Information regarding policies and reimbursements of past expenses.

Financial information, such as bank or payment details.

Call recordings and other records of communications with the Interested Party.
Sensitive data, including data on the current and past health of the Interested Party, both physical and mental.
The personal data of the Interested Party is collected from different sources, including:
Directly from the Interested Party, or from another person on behalf of the Interested Party (such as a formally authorised family member for it).

Health professionals and other medical service providers, as well as other third parties who must provide the Services to the Interested Party (for example, experts, claims managers, experts (including medical experts). In particular, in case the Interested Party requests to make use of the Second Medical Opinion benefit, and makes effective use of it, Advance Medical Health Care Management, SA, with address at VÃa Augusta 252-260, 08017 Barcelona (âAdvance Medicalâ) will assign to Cigna both the information related to the medical opinion, as well as all the information that the Interested Party provides to Advance Medical, so that Cigna can offer and, where appropriate, provide the coverage of the Policy's Clinical Follow-up Unit.
Other third parties involved in the provision of the Services or related to said provision, such as mediators, other insurers, claimants and defendants.
The interested party's employer (in the case of col active).
Medical reports and legal advice.
Emergency assistance.
Other companies of the Cigna group in case it is necessary to provide the Services to the Interested Party.
Common files protected by codes of conduct of the insurance sector for the purpose of detecting and preventing fraud and tools for detecting sanctions.
Cigna has the obligation to collect the personal data of the Interested Party as a result of a contractual requirement, either with the Interested Party directly in the case of individual policies, or with their employer, in case of group policies. If the Interested Party does not provide such data, this could prevent or delay the fulfillment of our obligations. For example, if the Interested Party does not provide certain personal data, we will not be able to provide the Services.
PURPOSES AND TREATMENT OF PERSONAL DATA
The personal data of the Interested Party will be processed to provide the Services, manage their plan and, in general, develop our insurance activity in relation to the Services to which you are entitled.
In particular, we process the personal data of the Interested Party to:
Provide insurance and healthcare services including, for example, the evaluation of reimbursement of medical expenses , its processing and payment and, where appropriate, the resolution of claims.

Communicate with the Interested Party and other third parties as part of our Services, including the employer in the case of group policies.

Manage the relationship with the Interested Party through the private area for policyholders available on our site cignasalud.es, from where you can manage reimbursements and authorisations, and carry out other procedures related to the Services.

Send relevant information in relation to changes to our policies, terms and conditions and other administrative information.

Make non-automated decisions about the possibility of offering the Services to the Interested Party.

Improve quality, security and training (for example, in relation to monitoring or recording calls to any of our contact numbers).

Continuously improve and check the quality of our Services (for example, by conducting satisfaction surveys, research and analysis in relation to the Services).

Protect our business against fraud, including carrying out the pertinent verifications and checks to detect, prevent and investigate fraud in the request and reimbursement of medical expenses.

The management of our operations and compliance with internal policies and procedures related, for example, with audits, analysis of financial results and accounting, invoicing and collection, computer systems, business continuity, as well as management of records, documents and printing.

Resolve complaints and manage requests.

Compliance with legal obligations to which Cigna is subject, including those related to money laundering and terrorist financing, as well as responding to requests from public and governmental administrations and litigation.

Establish and defend legal rights, protect our operations or those of any other company in the Cigna group or other insurance partners, safeguard our rights, privacy, security and property, and / or those of our group business, the Interested Party or others, and seek solutions or mitigate damages.

As indicated, we can use the personal data of the Interested Party for a series of purposes that are related to the Services we provide. In this sense, the processing of the personal data of the Interested Party will be covered by the legitimizing bases indicated below:

The use of the personal data of the Interested Party is necessary for the execution of the corresponding insurance contract .

The concurrence of a legal or regulatory obligation to process the personal data of the Interested Party. For example, we rely on this legitimate basis to comply with money laundering and terrorist financing obligations.

The existence of a legitimate interest in processing the personal data of the Interested Party. We will rely on this legitimizing base in order to improve quality and training, as well as for the management of our infrastructure and operations. When we collect and process the personal data of the Interested Party with this legitimizing basis, we will implement the appropriate guarantees to ensure the protection of their privacy and that our legitimate interests do not impact on the interests or rights and freedoms of the Interested Party.
Given the nature of the Services to which the Interested Party is entitled, we may process sensitive data related to the Services. However, the consent of the Interested Party is not necessary to process their health data since we have legal authorisation to treat them as an insurance entity.
RECIPIENTS OF THE PERSONAL DATA
We may share the personal data of the Interested Party with third parties whenever necessary to be able to provide the Services to which the Interested Party has right or for the purposes described in this Data Protection Policy. The communication of the personal data of the Interested Party means that their personal data will be shared third parties and / or that they will be able to access them:
ECompanies of the Cigna group. Although access to personal data within Cigna will be restricted to the individuals and entities that must access personal data for the purposes described in this Data Protection Policy.

Other insurance or distribution organisations, such as other insurance companies, reinsurance companies, brokers, other intermediaries and agents, as well as their respective representatives.

Health professionals and medical assistance providers and travel assistance services.

External services third party providers, such as computer systems, support and accommodation, document management and records, translators and other third-party providers similar to the above, as well as outsourced service providers that help us carry out our business.

External professional advisors and collaborators, such as medical professionals, accountants, auditors, experts, consultants, lawyers, banks and financial institutions who manage our accounts, claims investigators, experts and others.
Research companies we contact to investigate, on our behalf, certain requests for service or reimbursements that we suspect are fraudulent.

Our regulators and other government or public authorities, when necessary to comply with a legal or regulatory obligation.

The police and other third parties or law enforcement agencies, courts, regulators, government authorities or other similar third parties, when necessary for the prevention or detection of a crime or to comply with a legal or regulatory obligation, or protect our rights or the rights of a third party in another way.

Collection and subrogation agencies.

Selected third parties in connection with the sale, transfer or disposal of our business.

Other third parties, such as emergency service providers (fire, police and emergency medical services) and tour operators.

In the case of group policies, the Employer of the Interested Party or the company acting on its behalf, to supervise, audit or manage the Services and comply with the contractual obligations relating to the Services. Consequently, the personal data that may be shared will be the minimum necessary for the provision of the Services that correspond to the Interested Party. Under no circumstances will Cigna provide any sensitive information (ie, Interested Party-related medical information) to the employer without first requesting their express consent.

In the case of group policies, we may also need to share certain personal data of the Interested Party with their employer in the event of an emergency medical evacuation or repatriation ("Emergency"). Said communication will be made in order to guarantee the health and safety of the Interested Party, as well as to achieve the best possible result in the event that said Emergency occurs when the Interested Party is outside their country. In the course of the Emergency, we will try to mitigate considerable and immediate effects derived from diseases, injuries or conditions that, if not treated, could cause a serious deterioration in health and would represent a threat to the life of the Interested Party. During the complexity of these situations, it may be necessary to interact with the Employer of the Interested Party to offer additional assistance and thus guarantee the best possible result during the evacuation and / or analyze if other assistance is necessary inside or outside the plan administered by Cigna. The information that will be shared will be: date of evacuation or repatriation, location from and to where the patient will be evacuated or repatriated, medical conditions for which the evacuation or repatriation has been necessary and the medical needs of the patient during the Emergency. Once the Interested Party has been safely repatriated or evacuated, the sharing of information with the employer will automatically stop.

Common claims files that are shared with other insurance companies to verify information and detect and prevent fraudulent claims. The personal data included in these files may include details of injuries.

For any of these categories of recipients, it may happen that they are located within the European Economic Area or that they can process and access the personal data of the Interested Party from outside the European Economic Area, as described in the next section of this Data Protection Policy.
International transfers of personal data outside the European Economic Area
Given the nature of the Services to which the Interested Party is entitled, the Interested Party's personal data could be shared with and / or be accessed by third parties located in countries outside the European Economic Area that have a different level of protection than Spain. These countries could include some that the European Commission considers do not provide an adequate level of data protection (for example, the United States).
In this case, when we transfer the personal data of the Interested Party to any of these countries, we will carry out said transfer in accordance with the applicable data protection regulations. This would include the adoption of the necessary guarantees, such as contractual obligations, to protect the personal data of the Interested Party and their fundamental freedoms and rights, as well as the rights related to their personal data.

In the event that the Interested Party wishes to obtain additional information about the measures we have in place to protect their personal data, or if they wish to obtain a copy of the guarantees adopted, the Interested Party may contact us at Through the contact details indicated in the "Contact" section of this Data Protection Policy.
DATA MAINTENANCE
At Cigna we ensure that there are adequate procedures to use the personal data of the Interested Party and to eliminate and / or store them whenever necessary.
In general terms, we only keep the Interested Party's personal data for the time necessary to:
Provide the Services.
Comply with the purposes described in this Data Protection Policy.
Comply with our legal obligations and / or protect our rights.
When the provision of the Services ends, the personal data of the Interested Party will be protected and deleted once the retention period has expired to comply with our legal or regulatory obligations and / or to protect our rights. By default, our retention period is 10 years. However, depending on the jurisdiction that governs the insurance contract and the type of information processed, this period can vary between 7 and 10 years.

In the event that the Interested Party wishes additional information in relation to the conservation and storage periods of their personal data, they can use the contact details provided below in the "Contact" section of this Data Protection Policy.
RIGHTS
In accordance with the data protection regulations, the Interested Party has certain rights in relation to the personal data that Cigna treats about him and That you can exercise using the contact information provided below in the "Contact" section of this Data Protection Policy.
The rights of the Interested Party include:
The right of access to personal data
The Interested Party has the right to obtain a copy of personal data that Cigna stores related to the aforementioned party and certain details about how they are used. In general terms, these requests will be processed at no cost to the Interested Party.

The information of the Interested Party will normally be provided in writing, unless they request that it be provided in another way, or that the request has been made by electronic means, in which case the information will be delivered through such media if possible.
The right to rectification
Cigna takes adequate measures so that the information it stores about the Interested Party is accurate and complete. However, if the Interested Party considers that this is not the case, they can request its update or correction.
The right to deletion
In some circumstances, the Interested Party has the right to request the deletion of their personal data. However, in some cases, the exercise of said right may mean that the Services can not be provided to the Interested Party.
The right of opposition and the limitation of treatment
In certain circumstances, the Interested Party has the right to oppose the processing of their personal data, or to request that they not be used. However, in some cases, the exercise of these rights may mean that the Services cannot be provided to the Interested Party.
The right to portability
In some circumstances, the Interested Party has the right to request their personal data in an electronic format of common use, since they are transmitted to another third of your choice.
The right to object to marketing actions
However, Cigna does not use the data of the Interested Party for commercial purposes.
The right not to be the subject of an automated decision (including profiling)
The Interested Party has the right not to be the subject of a decision based solely on automated processing. However, our decisions will never be based exclusively on automated means.
The right to revoke consent
As explained above, we collect and process the personal data of the Interested Party (including sensitive data) to provide the Services under different legitimizing bases, reason why it is not necessary to obtain the consent of the Interested Party.
The right to file a claim with the Spanish Agency for Data Protection
The interested party has the right to file a claim with the Spanish Agency for Data Protection if they consider that any Cigna's processing of your personal data does not comply with the applicable data protection regulations.

The presentation of a claim will not affect any other right or action of the Interested Party.
DATA SECURITY
To protect the personal data of the Interested Party, appropriate technical, physical, legal and organizational measures will be taken, consistent with the applicable data protection regulations.

CHANGES TO THE DATA PROTECTION POLICY

We may update this Data Protection Policy periodically to ensure its accuracy. Therefore, it is recommended that the Interested Party consult it each time they provide personal data. When the changes in the Policy have a substantial impact on the processing of the personal data of the Interested Party, or significantly impact him in another way, they will be notified sufficiently in advance so that he has the opportunity to exercise his rights in relation to your personal information.

This Data Protection Policy was last updated in May 2018 to comply with the General Data Protection Regulation of the European Union, applicable as of May 25, 2018.

CONTACT

If the Interested Party has doubts or questions about the way in which Cigna collects, stores or uses their personal data, they can contact our data protection officer at:
Data Protection Officer / Cigna
52 Avenue de Cortenbergh /
Kortenberglaan 52 B
1000 Brussels
Belgium

Email: CGHB-EU-Privacy@cigna.com

Legal notice Cookies policy Privacy and data protection

© 2024 Cigna

Customer Service hours: July and August from 08.00 to 18.00 from Monday to Friday. Rest of the year from 08.00 to 20.00 hours from Monday to Friday.

The file no must exceed 5MB

¿Cómo accedo a mi Área Privada de Asegurado?

Para poder acceder a tu Área Privada de Asegurado primero debes registrarte.

Tú mismo elegirás la contraseña con la que acceder. Tu contraseña debe tener un mínimo de 8 caracteres. No puedes utilizar signos de puntuación ni símbolos, pero debes incluir al menos un número, una mayúscula y una minúscula.

El proceso es muy sencillo:

En el proceso de alta te hemos enviado un email con tu número de asegurado y tu número de póliza, que junto con tu fecha de nacimiento son los datos que necesitas para completar el registro. Si no dispones de ese email y ya tienes tu tarjeta de asegurado, dispones en ella de estos datos necesarios para el registro, en caso contrario, puedes enviarnos un email a servicio.cliente@cigna.com. Te responderemos con la mayor brevedad posible.

Paso 1 - Identificación: te pediremos que te identifiques introduciendo tu número de asegurado, fecha de nacimiento y número de póliza. Recuerda introducir todas las letras del número de asegurado en mayúsculas sin espacios ni guiones.

Paso 2 - Confirmación de datos: podrás confirmar y actualizar tu dirección postal y datos de contacto. Deberás introducir tu NIF/NIE/PASAPORTE que será a partir de ese momento tu usuario para acceder al área privada.

Paso 3 - Selección de contraseña: podrás elegir tu contraseña de acceso, siempre con los criterios de seguridad establecidos. Deberás elegir una clave de al menos 8 caracteres, compuesta solo por números y letras y en la que al menos debe constar un número, una mayúscula y una minúscula. No puedes utilizar signos de puntuación ni símbolos.

Si ya fuiste anteriormente asegurado de Cigna Healthcare España y ahora eres cliente nuevo a nivel particular o a través de tu nueva empresa y ya te registraste anteriormente, no tienes que registrarte de nuevo, únicamente acceder con tus claves y si no las recuerdas, puedes recuperar tu contraseña a través del enlace ¿Olvidaste tu contraseña? que encontrarás debajo de la ventana donde introduces tu contraseña para el acceso.

Verificación de identidad en dos pasos en Cigna Healthcare España

¿Qué es la verificación en 2 pasos?

Se trata de una capa de protección adicional que evitará que una persona malintencionada pueda acceder a tu cuenta.
Como proveedor de seguros médicos de calidad, nuestros asegurados y clientes esperan que utilicemos y protejamos cuidadosamente sus datos personales y de salud. Por la naturaleza de los servicios a los que tienes acceso, tu información personal puede contener datos especialmente sensibles como, por ejemplo, tu condición médica o estado de salud.

¿Cómo funciona la verificación en dos pasos?

El proceso es muy sencillo. Al acceder a tu área privada introduciendo tu documento de identidad y contraseña, podrás verificar tu identidad mediante dos opciones, tú eliges:

A través de email

Elige la opción email, recibirás un correo electrónico a la dirección de email que tienes vinculada con Cigna Healthcare España.
Cuando recibas el email, haz clic en el enlace de verificación o introduce el código en el apartado "Introduce tu código de verificación aquí".
Una vez verificado podrás acceder a tu área privada.

A través de SMS

Elige la opción SMS, recibirás un mensaje al teléfono móvil que tienes vinculado con Cigna Healthcare España.
En el SMS te enviamos un código que deberás de introducir en el apartado correspondiente.
Una vez verificado podrás acceder a tu área privada.

Te recordamos que la contraseña es personal e intransferible y te recomendamos que no la facilites a terceras personas.

Requisitos de la contraseña

La contraseña debe tener una longitud entre 8 y 20.
Debe incluir al menos un número, una letra minúscula y una letra mayúscula.
No puede contener caracteres especiales como $,%,@,...
No puede ser una de tus últimas 20 contreseñas anteriores.

Posibles problemas y soluciones en la verificación en 2 pasos

No recibo el email de verificación

Revisa tu bandeja de correo no deseado o spam.
Asegúrate de que el email que estás introduciendo es el que está vinculado con Cigna Healthcare España. Si tienes dudas contacta con nosotros en servicio.cliente@cigna.com.
Revisa que tienes suficiente espacio en tu bandeja de correo. En caso contrario, puedes eliminar algunos correos antiguos para liberar espacio.
Revisa el bloqueo de remitentes en tu correo electrónico, ya que puede que nuestros emails de verificación estén siendo bloqueados y por ello no los recibas.

No recibo el SMS

En la pantalla de verificación verás la opción de enviar el código de nuevo.
Asegúrate de que el teléfono móvil que estás introduciendo es el que está vinculado con Cigna Healthcare España. Si tienes dudas contacta con nosotros en servicio.cliente@cigna.com.

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Si lo necesitas, puedes pedir que te enviemos un nuevo código o link a través de SMS o correo electrónico.

¿Qué tengo que hacer si cambio mi NIE por un NIF y ya estoy registrado en mi Área Privada de Asegurado con el NIE?

Cuando te registraste, se estableció tu NIE como tu usuario para acceder al área privada. Si ahora has cambiado de tipo de documento al NIF, debes comunicarlo a nuestro Servicio de Atención al Cliente para que indiquemos los pasos a seguir en la actualización de este dato en todo lo relativo a tu póliza. Puedes enviarnos un email a servicio.cliente@cigna.com

¿Cómo puedo registrarme en el Área Privada de Asegurado?

Tú mismo elegirás la contraseña con la que acceder durante el proceso de registro.

Tu contraseña debe tener un mínimo de 8 caracteres. No puedes utilizar signos de puntuación ni símbolos, pero debes incluir al menos un número, una mayúscula y una minúscula.

¿Desde qué dispositivos puedo acceder a mi Área Privada de asegurado?

Tu Área Privada de asegurado es accesible desde los navegadores web habituales en ordenadores, tablets y smartphones, pero puede que encuentres algún problema para utilizar todas las funcionalidades si estás usando una versión no actualizada de navegador web.

Para un uso óptimo de la web, te recomendamos acceder desde Google Chrome. En el caso de que utilices Internet Explorer, podrás hacer uso de esta web desde la versión 9 de dicho navegador.

Para el correcto funcionamiento de esta web es necesario:

Que permitas el uso de cookies en tu navegador web. Lo habitual es que los navegadores las permitan por defecto, pero si tienes problemas al utilizar tu Área Privada, podría ser que estuvieran bloqueadas. Puedes encontrar más información sobre las cookies que utilizamos y la configuración en los diferentes navegadores aquí.
Permitir el uso de javascript a nivel de navegador.

Si tienes un problema técnico puedes enviarnos un email a servicio.cliente@cigna.com. Te responderemos con la mayor brevedad posible.

¿Qué formato debe tener mi contraseña?

Tu contraseña debe tener un mínimo de 8 caracteres. No puedes utilizar signos de puntuación ni símbolos, pero debes incluir al menos un número, una mayúscula y una minúscula.

Recuerda que la contraseña que elijas no puede ser la misma que las últimas 20 que hayas utilizado.

¿Cómo puedo recuperar mi contraseña?

Puedes recuperar tu contraseña a través del enlace ¿Olvidaste tu contraseña? que encontrarás debajo de la ventana donde introduces tu contraseña para el acceso.

Tendrás que identificarte con el documento de identidad con el que registraste y que es tu usuario de acceso a tu Área Privada de Asegurado, marcar el captcha y seleccionar continuar. Por último, debes pulsar el botón de enviar.

Recuerda que la contraseña que elijas no puede ser la misma que las últimas 20 que hayas utilizado.

Te enviaremos un email con las instrucciones para reestablecer la contraseña a través de un enlace. La validez de ese enlace es de 24 horas y es de un solo uso, por lo que, si transcurrido ese plazo aun no hubieses accedido, para poder modificar la contraseña deberás de nuevo repetir el proceso y volver a generar un nuevo correo electrónico con su correspondiente enlace.

¿Qué asegurados pueden registrarse en el Área Privada de Asegurado?

Los asegurados de Cigna Healthcare España mayores de edad. Los asegurados menores de edad pueden ser gestionados desde el Área Privada de sus tutores legales, siempre que estos sean asegurados de Cigna Healthcare España y estén registrados y en la misma póliza, a través del selector de asegurado.

Si eres asegurado de Cigna Internacional o Expatriados, contacta directamente con Atención al Cliente en Cigna Internacional, para que puedan informarte qué canales tienes a tu disposición.

Why register in the Insured Member Private Area?

Acceptance of the general conditions

Products and services offered by the subsidiaries of Cigna Corporation

Product descriptions (not available in all countries)

General warning

Use of cookies

Viruses, use of files

Health information

Forecasts

Intellectual and industrial property

Limitation of liability and compensation for damages

Minors

Modifications and applicable laws

Legal information about the organisations:

What is a cookie?

What types of cookies exist?

How can you control the use of cookies (revocation and deletion of cookies)?

What other similar technologies do we use?

CIGNA SALUD ESPAÑA

DATA PROTECTION POLICY

RESPONSIBLE FOR THE TREATMENT

PERSONAL DATA CATEGORIES WE COLLECT

PURPOSES AND TREATMENT OF PERSONAL DATA

RECIPIENTS OF THE PERSONAL DATA

DATA MAINTENANCE

RIGHTS

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